National Consumer Helpline (NCH / INGRAM)
Department / Authority: Department of Consumer Affairs, MoCA,F&PD
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What this service does
Official central portal for Indian consumers to lodge grievances against companies, e-commerce platforms, telecommunications, banking, and airlines for unfair trade practices.
Who can use it / Eligibility
Any consumer in India who has purchased goods or availed services for personal use and faced defects, deficiency of service, overcharging, or unfair trade practices.
What you'll need (Documents Required)
- 1Purchase Invoice / Cash Memo / Bill
- 2Transaction ID / Payment Receipt / Order Confirmation
- 3Email communication / Chat history with customer support
- 4Product warranty card / Service agreement (if applicable)
- 5Photographs of defective product / Delivery proof
How it works (Step-by-Step)
- 1Visit consumerhelpline.gov.in or call National Consumer Helpline 1915.
- 2Create a citizen login using your Mobile Number and Email ID.
- 3Select the grievance sector (E-Commerce, Banking, Airlines, Telecom, Real Estate, Automobile).
- 4Provide company name, order/transaction number, date of incident, and detailed description of the issue.
- 5Upload invoice and supporting proofs, then track real-time resolution remarks from the company.
Key Service Facts
₹ Free (Free dispute mediation service by Department of Consumer Affairs)
15 to 45 Days (Direct company response through convergence partner mechanism)
1915 or 1800-11-4000 (Toll-Free National Consumer Helpline, 8 AM - 8 PM)
Every URL, document list, and fee requirement is verified against gov.in or nic.in portals. (consumerhelpline.gov.in).
Transactions occur only on government websites. Never share OTPs or passwords with third parties.