Indian Railways (IRCTC / RailMadad)
Department / Authority: Ministry of Railways & Indian Railway Catering and Tourism Corp
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What this service does
Official national platform for online train ticket booking, Tatkal reservations, real-time PNR confirmation tracking, train live status, and instant on-board passenger assistance via RailMadad.
Who can use it / Eligibility
Open to all passengers travelling on Indian Railways network across India.
What you'll need (Documents Required)
- 1Valid Government Photo ID for travel (Aadhaar / Voter ID / Passport / Driving Licence)
- 2IRCTC User ID and linked Mobile Number for online ticket booking
- 310-digit PNR Number (for tracking booking status and lodging on-train RailMadad complaints)
How it works (Step-by-Step)
- 1Visit irctc.co.in or open IRCTC Rail Connect mobile app and sign in.
- 2Enter origin and destination stations, travel date, and preferred class (Sleeper, 3A, 2A, 1A, CC).
- 3Select available train, enter passenger details, and choose berth preferences.
- 4Make payment via UPI, net banking, debit/credit card to receive instant electronic reservation slip (ERS).
- 5For on-train medical/cleanliness/security assistance, dial 139 or submit complaint on railmadad.indianrailways.gov.in.
Key Service Facts
Standard railway distance fare + IRCTC convenience fee (₹15 non-AC / ₹30 AC + GST).
Instant electronic ticket generation / 15 to 45 minutes for RailMadad complaint resolution on-board
139 (RailMadad All-in-One Integrated Railway Helpline)
Every URL, document list, and fee requirement is verified against gov.in or nic.in portals. (irctc.co.in).
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