e-Daakhil Consumer Grievance & Dispute Portal

National Consumer Disputes Redressal Commission (NCDRC) portal facilitating digital filing of consumer complaints, payment of statutory fees, and monitoring of hearings against defective goods and deficient services without mandatory advocate engagement.

Any consumer who has purchased goods or availed services for personal use suffering deficiency in service, unfair trade practice, or product defect.

• 1Complainant ID Proof (Aadhaar / Voter ID)
• 2Purchase Invoice / Bill / Booking Receipt / Warranty Card
• 3Legal Notice sent to company and reply received (if any)
• 4Written Complaint Petition with index, facts, and relief prayed
• 5Payment proof of consumer court fee

1. 1
   Visit edaakhil.nic.in and register as 'Consumer / Litigant in Person'.
2. 2
   Select Commission (District, State, or National) based on claim value and territorial jurisdiction.
3. 3
   Fill in opposite party details, product details, and value of compensation claimed.
4. 4
   Upload complaint petition, invoices, and evidence documents in PDF.
5. 5
   Pay court fee online (if applicable) and submit to receive instant Complaint Reference Number.