CPGRAMS Public Grievance Portal
Department / Authority: Department of Administrative Reforms and Public Grievances (DARPG)
Am I ready to apply?
Check off the requirements below to verify if you have everything ready before visiting the portal.
Tip: Keep digital scans (PDF/JPEG within prescribed file size limits) ready before launching the online form to avoid session timeouts.
What this service does
Official 24x7 single-window citizen portal to lodge, track, and appeal grievances against any Central Ministry, Department, State Government, or Public Sector undertaking.
Who can use it / Eligibility
Any citizen of India facing administrative delay, harassment, service deficiency, or non-responsiveness from any government authority.
What you'll need (Documents Required)
- 1Citizen Mobile Number and Email ID for account creation
- 2Previous complaint / reference numbers (if applicable)
- 3Supporting documents, correspondence emails, or rejection letters in PDF format (up to 4MB)
How it works (Step-by-Step)
- 1Access pgportal.gov.in and login or register with your mobile number/Aadhaar.
- 2Click on 'Lodge Public Grievance' and accept the grievance terms.
- 3Select the concerned Central Ministry/Department or State Government from the dropdown.
- 4Write your grievance clearly (up to 2000 characters) and upload supporting PDFs.
- 5Submit the grievance to receive a unique Registration Number (e.g. DARPG/E/2026/00001) for SMS/email tracking.
Key Service Facts
₹ Free (100% government citizen service)
Target 30 Days (Maximum 45 Days with automated escalation to Appellate Authority)
1800-11-0031 (Toll-Free CPGRAMS Helpdesk)
Every URL, document list, and fee requirement is verified against gov.in or nic.in portals. (pgportal.gov.in).
Transactions occur only on government websites. Never share OTPs or passwords with third parties.